Use enhanced communication to pivot pre-hospital patient care and alleviate costs

Increasing productivity, treating patients faster, treat-in-place, alternate destinations while reducing risks and costs are high priorities for pre-hospital care. EMS and hospitals need fast, secure team communications with end-to-end case management via telehealth and highly configurable workflows to accomplish their goals.

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Choose a solution that enables Seamless Communication

The industry-leading mobile communication platform, e-Bridge enables live, HIPAA-secure communications between and among EMS and hospital teams through sharing pictures, audio, video, and live streaming. It provides alerts and notifications with real-time ETA tracking and allows 12-lead management from any monitor. With a suite of highly-configurable extensions, the e-Bridge Communication Platform allows users to tailor its interface, alerts, buttons, workflow, and more—because no two teams work exactly the same way.


Proven success


  • Better preparedness for incoming patients 
  • Telehealth for treat in place and alternate destination and ET3 
  • Quicker and more efficient patient hand-off
  • Faster time-to-treatment
  • Easier, faster communication of case goals to entire team in real time 
  • Improved quality and assurance with case data documentation
  • Easier retrieval of case information with timestamping, recorded audio and video and central storage. 
  • Cost savings
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Receive and share notification alerts with
e-Bridge Alert

e-Bridge Alert provides quick, pre-arrival alerts from EMS to hospital teams, including EMS ETA tracking.

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Truly communicate with
e-Bridge Connect

e-Bridge Connect enables text, voice, video, and data between EMS and hospital teams. The ability to send and receive photos, 12-leads data, video clips, or video conference while EMS is en route ensures that the hospital is better prepared for patient arrival.

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Improve your process with
e-Bridge WorkFLOW

e-Bridge WorkFLOW is an acute care workflow case management platform. It enables consistency and process improvement through enhanced information and data communications between EMS and hospital teams. The first workflow management solution of its kind, it includes live two-way video conferencing telehealth.

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Manage patients at a distance with
e-Bridge Visit

e-Bridge Visit is a direct-to-patient telehealth solution for EMS, hospitals and physicians to manage patients safely during COVID-19. Its pre-screening feature can provide information virtually, limiting the need for physical patient contact and potential exposure to COVID-19.

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Communicate in every language with
e-Bridge Interpreter

e-Bridge Interpreter connects patients to medical interpreters through live video, lessening the language barrier between patients and their healthcare teams. It supports an array of spoken languages and serves deaf, hard-of-hearing and spoken language needs, including ASL.


Automatically record, report and access data with D-Scribe X

D-Scribe X is an information and intelligence hub. It empowers medical teams with full logging with remote and centralized web access to all pre-hospital and hospital videos, images and voice communication, data and reports for QI, benchmarking, certifications and training.

In addition to its ability to fit the needs and processes of every health care team, existing e-Bridge use cases include:

  • Stroke module
  • Trauma module
  • STEMI module
  • Sepsis module
  • Overdose module
  • Mental health module
  • Burns module 
  • Seizures
  • Handoff
  • Mass casualty
  • SOS
  • Patient transfers
  • Post-op wound care
  • Interpreter
  • Medical direction
  • Acute care case management
  • AMA refusals
  • Alerts & notification
  • EMS answering
  • 12-Lead management
  • EMS tracking with live ETA
  • Forms from the field
  • Live video streaming
  • Vitals & ECG capture
  • Symptoms (directory)
  • Pharmacist connect
  • Dosage calculator
  • MIH-CP team communication

KEY:       X = Included      O = Optional      P = Partial

GD e-Bridge comparison chart (telehealth, mobile telehealth, application)
Feature Alert Connect WorkFLOW
Alerts & Notifications X X X
Pictures   X X X
Voice & Text Messaging X X X
12-Lead & Vitals X X X
Tracking & Live ETA X X
Video Clips & Live Conferencing X X
Custom Forms X X
Team Chat X
Acute Care Workflows X
Metrics & Case Clock X
Fully Configurable P X X
Video Language Interpreter O O O
D-Scribe X Logging & Reporting O O
Visit – Direct to Patient O O
HIPAA Secure X X X

A 286-bed suburban hospital was without a standardized communication and alerting process. As a result, they were unable to answer all of their inbound notification calls from EMS and did have the ability to record or document them. The selection and implementation of the e-Bridge Communication Platform and CAREpoint Workstation from General Devices were the key to their success. Learn more in this case study.

90% of GD’s Emergency telehealth Study survey respondents use telehealth for pre-hospital EMS communication. The study highlights the value of using telehealth in pre-hospital communication and implementation challenges, and knowledge of a few best practices. Learn more in this case study.

There are unique aspects e-Bridge does that other applications don't.
- Nathan Stananway (Baystate Health)

See for Yourself!

Contact us today to learn more about GD e-Bridge

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