At General Devices, we understand that a successful customer journey goes beyond simply providing a great product. That’s why we have a dedicated Customer Success Team in place to ensure your experience with us is exceptional. Our team is here to answer your questions, provide guidance, and be your advocate throughout the entire process and even after implementation. We are committed to ensuring you have everything you need to achieve your goals.
Customer Success
What We Do:
Answer Questions: Whether you have inquiries about contracts, renewals, feature requests, or ideas for improvements, our Customer Success Team is here to provide the information you need.
Product Training: We offer comprehensive product training to help you maximize the value and benefits of our solutions. Our team will guide you through the functionalities and provide tips and best practices for optimal utilization.
Support Advocacy: As your advocate, we ensure your voice is heard. We work closely with our internal teams to address your concerns and help you overcome any obstacles along the way.
It’s important to note that our Customer Success Program does not provide technical support. While our Technical Support Team is available to handle any product issues you may encounter, our Customer Success Team focuses on your overall success and satisfaction. We’re here to help you leverage our solutions to their full potential and ensure you’re getting exactly what you need.
Meet the Customer Success Team
Andrew Poer
Customer Success Manager
Chelsea Ellis
Project Manager
Mitch Scott
Project Manager
Value to Be Gained When Working with Our Team
Improve ROI: With our extensive experience collaborating with healthcare facilities, we can help you develop protocols, simplify workflows, and implement quality control practices that directly impact your bottom line. Our goal is to help you achieve improved ROI while saving valuable time.
Foster smart collaboration: We understand the importance of smooth cross-team collaboration. Our team will ensure consistent usage between departments, onboard new users, and provide training as needed. We can even facilitate peer exchanges with other facilities, enabling the sharing of best practices for problem-solving.
Scale for the future: As experts in responsive innovation, we continuously improve our solutions based on your evolving needs. By partnering with us, you can confidently expand usage within your organization and region, knowing that our team is dedicated to keeping you at the forefront of healthcare technology.
Your communications, telehealth, and data-sharing needs are our top priority. At GD, we’re committed to making your life easier. Partner with us today and experience the peace of mind of knowing your patient care goals are in capable hands.
Contact Customer Success
At General Devices, we are committed to your success. Our customer Success Team is here to support you every step of the way so you can confidently achieve your goals. Get in touch with us today and experience the difference of exceptional customer support.
Contact the Customer Success Team
If you are experiencing Technical Issues, please contact our Tech Support team.
Hours of Operation:
Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed
