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This is for non-urgent requests only. If you have an emergency, please call us directly at 201-313-7075 and ask for support.

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Hours of Operation:
Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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GD's In-House 24-7 Support

GD understands that emergency situations occur at all hours of the day. We offer 24/7 support to users. Our clients are at the heart of what we do, and our team goes out of its way to handle all matters quickly, knowledgeably, and with
professionalism. We understand that those clients are entrusting us with not only their own needs but those of their patients as well.

Call Now for Support: 201-313-7075

CAREpoint 2 End of Life Information

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Meet the Support Team

Jimmy Nejmeh
VP Technical Services & Support
Jorge Moreno
Senior Support Engineer
Jon Cocozzo
Senior Support Engineer
Joe Perkins
Support Technician / Implementation Specialist
Joey Smith
Support Technician / Implementation Specialist
Ahmad Dabdoub
Implementation Engineer
Ismail Sayad
Implementation Specialist
Mildred Thomas
Support Technician
Roni Smith
Support Technician
Todd Heersink
Implementation Specialist

94% Support customer satisfaction

Ryan Klavohn
★★★★★
Edward Hospital
This, once again, showcases some of the many reasons why General Devices is THE indisputable industry leader in this space. Your dynamic customer support is one of the many reasons why we value our business partnership so much.
Melissa Carter
★★★★★
Providence Holy Cross Medical Center
"Support Department is wonderful. At Most only had to wait 5-minutes."
Kyle Lines
★★★★★
Mt. Graham Regional Medical Center
"I work with Jimmy more than anyone else. He responds to me at all different times of day, very responsive and helpful."
Jack Taxis
★★★★★
Rush Copley Medical Center
"As always the support with GD is excellent."
Robert Swenarski
★★★★★
Aurora Medical Center
"Mildred was awesome. Very patient and understanding."
Chris Porter
★★★★★
Ascension Macomb-Oakland Hospital
"Quick and easy, problem was addressed on the spot with excellent guidance and support person demonstrating thorough knowledge of the program."
Stephanie Whitten
★★★★★
Advocate South Suburban Hospital
"Jon is awesome to work with. He went above and beyond to help us with this project."
Judy Brumbaugh
★★★★★
Beacon Health System
"Jorge is always very helpful."
Sherry Elliot
★★★★★
Henry Ford Macomb Hospital
"Tech support specialist took care of my issue within minutes. Very satisfied."
Bernie O'Dwyer
★★★★★
Cooper University Hospital
By the way, the support we received from GD on this problem was unparalleled. It was fast, painless, and everyone I dealt with was terrific.. My life would be a lot easier if every vendor operated like you folks.

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Hours of Operation:
Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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