Technical Support

Contact Us Today for Technical Support

This is for non-urgent requests only. If you have an emergency, please call us directly at 201-313-7075 and ask for support.

Support Center

Hours of Operation:
Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

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GD understands that emergency situations occur at all hours of the day. We offer 24/7 support to users. Our clients are at the heart of what we do, and our team goes out of its way to handle all matters quickly, knowledgeably, and with
professionalism. We understand that those clients are entrusting us with not only their own needs but those of their patients as well.

CAREpoint 2 End of Life Information

Meet the Support Team

Jimmy Nejmeh
VP Technical Services & Support
Jorge Moreno
Senior Support Engineer
Jon Cocozzo
Senior Support Engineer
Joe Perkins
Support Technician / Implementation Specialist
Joey Smith
Support Technician / Implementation Specialist
Ahmad Dabdoub
Implementation Engineer
Ismail Sayad
Implementation Specialist
Mildred Thomas
Support Technician
Roni Smith
Support Technician
Todd Heersink
Implementation Specialist

94% Support customer satisfaction

Melissa Carter
Providence Holy Cross Medical Center
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"Support Department is wonderful. At Most only had to wait 5-minutes."
Kyle Lines
Mt. Graham Regional Medical Center
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"I work with Jimmy more than anyone else. He responds to me at all different times of day, very responsive and helpful."
Jack Taxis
Rush Copley Medical Center
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"As always the support with GD is excellent."
Robert Swenarski
Aurora Medical Center
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"Mildred was awesome. Very patient and understanding."
Chris Porter
Ascension Macomb-Oakland Hospital
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"Quick and easy, problem was addressed on the spot with excellent guidance and support person demonstrating thorough knowledge of the program."
Stephanie Whitten
Advocate South Suburban Hospital
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"Jon is awesome to work with. He went above and beyond to help us with this project."
Judy Brumbaugh
Beacon Health System
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"Jorge is always very helpful."
Sherry Elliot
Henry Ford Macomb Hospital
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"Tech support specialist took care of my issue within minutes. Very satisfied."
Bernie O'Dwyer
Cooper University Hospital
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By the way, the support we received from GD on this problem was unparalleled. It was fast, painless, and everyone I dealt with was terrific.. My life would be a lot easier if every vendor operated like you folks.
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