Streamlined EMS Communication, Better Patient Outcomes

Depend on GD’s CAREpoint Workstation and e-Bridge Communication Platform

Rapid pre-hospital notifications and instant, secure data sharing and recording help EMS and emergency departments communicate more effectively than ever before.

These solutions enable EMS and hospitals to share vitals and treatment information in advance, virtually place physicians at the scene via live video, and provide access to online medical control. EMS can automatically alert the ED and acute care teams of patient arrival time through geo-mapping, and reduce handoff times.

How many lives can you save with faster patient handoff times, improved communication and telehealth?

From first point of medical contact through handoff to the emergency department, EMS agencies provide care that can make all the difference in patient outcomes.

In the field, clear and thorough communication between EMS and other healthcare organizations is critical to relaying detailed patient information in a timely manner so that hospital teams can put the proper personnel in place for patient arrival. No matter the scenario, EMS and hospital teams function better when they have resources to work together to improve quality of care and reduce treatment times and risk.

Creating a Seamless Model for Acute Care in EMS

In the EMS field, we have tended to treat each acute care scenario as its own specialized process. However, each process needs to be seamlessly integrated into the entire patient journey. GD solutions make that possible.

With GD e-Bridge, FDNY ambulances can now forward 12 lead reports faster than ever before with greater security and effective automation directly from their mobile device. Learn more in this Case Study.

Particularly in rural areas, the immediacy of having live video consultations with emergency department (ED) physicians while in the field can be life-saving. Learn more in this case study.

Since the implementation of GD e-BridgeTM, Naperville’s EMS, ED, Cardiac, and Neuro teams have all been positively impacted. This has significantly impacted these patients’ chances for improved initial recovery and long-term outcomes.

GD works with EMS and Hospital teams to build their own easy-to-navigate templates, including interface, alerts, buttons, workflow, authorized participants, and more. With prehospital communication streamlined, more time is saved for patient care, which can be lifesaving. Learn more in this case study.

The Centers for Medicare & Medicaid Services ET3 pilot program is providing an opportunity for Grayslake Fire Protection District to care for an aging population more efficiently. The ability to have in-the-field consults and the ability to care for patients on-site allows EMS and hospitals.

Related Innovations


Proven success


  • Reduces wall time
  • Easier form handling
  • Improved documentation and QI/QA for EMS agencies
  • Increases secure patient information sharing which decreases false lab activations and lessens patient handoff times
  • Outcomes Feedback



Reduced door-to-needle times by 20%


Reduced door-to-physician times by 29%


ED notified on EMS and patient status under 5 minutes from EMS arrival
Our Resources
The use of e-Bridge has allowed us to strengthen our partnership with area ambulance services by streamlining and enhancing prehospital communication, thereby benefiting patients and providers alike. For example, every minute counts when a patient presents with a stroke and receiving detailed patient information 'from the field' allows us to better prepare for such a patient's arrival at Mercy.
- Dale Lafayette (Trinity Mercy Medical Center, Springfield, MA)

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