Inside OB Alert Success at Mercy Medical Center: Faster Response, Better Patient Care

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Inside OB Alert Success at Mercy Medical Center: Faster Response, Better Patient Care

A Career Grounded in Experience

With 32 years in EMS and nearly 23 as a paramedic, Renee Rochette brings frontline insight to her role as EMS Coordinator at Mercy Medical Center in Springfield, Massachusetts.

“I’m considered an EMS coordinator… kind of the in-between between the EMS services that have medical control through Mercy Center and then the medical control doctor that kind of oversees all of the providers.” said Renee.

She still serves as a full-time paramedic with a local fire department and supports her team by handling everything from QA issues and continuing education to protocol investigations and data collection.

The Need for Change Across the Region

When Renee stepped into her current role, the GD Solution Suite was already in place, initiated by her predecessor.

“His notion of getting it on board was we needed a platform to gather data and then be able to filter through based on whatever questions our ED leadership needed. We also needed more than just the tin can and the string for EMS communications.”

The outdated reliance on radios was unreliable and inefficient. GD’s platforms offered a more advanced, precise, and scalable system—and Mercy wasn’t alone in recognizing that.

“It also helped that our other large [hospital] in the area… Baystate Medical Center… also has e-Bridge and CAREPoint. So we all kind of bought in together.” This shared implementation across neighboring hospitals created regional consistency and enhanced coordination between facilities.

Now, that spirit of unification is extending even further. Mercy Medical is part of Trinity Health of New England, and Renee is actively encouraging wider adoption within their network:

“Mercy is part of Trinity Health, and I know that we’re trying to get three of our hospitals in Connecticut on board with it also… and I’ve resoundingly said, absolutely, spend the money.”

This regional approach strengthens the continuity of care for patients and providers alike, creating a standardized, streamlined EMS-hospital communication network that spans multiple facilities—and ultimately, improves emergency healthcare across the entire system

How Mercy Uses GD Daily

At Mercy, GD’s tools are integral to EMS communication and daily hospital workflows.

“We intake probably about between four and 500 ambulances a month… on a daily basis, we get about 40 ambulances… of those 40, we probably receive 30 e-Bridges a day.”

Renee noted that e-Bridge is used for all general notifications, not just stroke or high-acuity cases: “EMS finds it seamless… to just type in the bare minimum… send pictures of STEMIs… and it all just kind of populates in one area.

Use Case Highlight: OB Alerts Streamlined, A Game-Changer for Emergency Deliveries

Before January 2025, notifying the OB team at Mercy Medical Center was a time-sensitive challenge. EMS providers transporting OB patients would radio in their arrival, but the OB department—located in a separate building, accessible only through a series of tunnels—often had just minutes to mobilize.

“Prior to this inception of the ‘OB TAB’ on e-Bridge, our team would be notified after EMS stated they had an OB patient enroute. Often times, not allowing the OB team to mobilize resources efficiently and promptly, thus delaying patient care and placement.” said Renee.

In January 2025, Renee Rochette helped launch a customized OB alert tab within the e-Bridge platform, allowing EMS to notify the OB team in real time.

“If you have an OB patient and they’re having labor issues, you hit the OB tab and it automatically notifies our labor team in their department… so they can be at the bedside as EMS is arriving and not 15–20 minutes later. And that’s worked phenomenally.”

Since its launch, the OB alert workflow has been used 9 times by EMS:

“Each instance our OB team was properly notified via e-Bridge. The OB team acknowledged EMS, mobilized resources, and met EMS in the ED each time for evaluation of Pt and determination of Pt placement.”

This simple, effective change has significantly improved the hospital’s ability to deliver timely obstetric care.

“This concept has profoundly streamlined our OB team notification as well as their ability to bring resources to the patient quickly.

While Mercy’s OB department is small and not equipped with a NICU or NICU-capable team, most incoming OB patients are full-term or near-term and arrive with minimal complications:
With the OB alert now embedded into daily EMS workflows, Mercy’s team is better equipped to meet patients at the door—literally and clinically—ready to deliver care without delay.

Real-Time Insight, Real Results

Thanks to D-Scribe X, Renee can quickly conduct investigations, audits, or quality checks—saving hours of time and improving accountability.

“All I have to do is come to my screen and type in whatever date the call was on… and figure out which call I’m pulling… and pull it all in a matter of, maybe, max 30 minutes.”

She added:
“I can do a whole investigation in the time it would take me to eat lunch.”

D-Scribe X is also helping with stroke data collection for accreditation:
“They’re asking me to pull a lot of that data… based on FAST ED scores, based on stroke symptoms, based on last known well time. So they’re asking me to pull a lot of that data basically for our accreditation

Driving Buy-In Through Simplicity

As any EMS leader knows, getting field crews to embrace new technology can be an uphill battle—especially when change disrupts long-standing routines. But Renee Rochette understands that challenge better than most. That’s why she leads with practicality. Renee trains new EMS teams directly, embedding GD’s tools into their daily workflows with a focus on ease and real-world relevance.

“What drives EMS and firefighters even more than lack of change is laziness. So when I tell them, ‘You don’t have to wait on the radio… all you have to do is take your cell phone out, and hit notify and it goes,’ they’re like, ‘Wow, that’s amazing.’”

Being a full-time paramedic herself, Renee doesn’t just talk the talk—she lives it. Her credibility as a hands-on coordinator gives her the trust and influence needed to drive adoption. She knows firsthand the pressures of the job and uses that insight to demonstrate how GD’s solutions simplify communication, reduce friction, and allow EMS to focus more on what matters most: patient care

Exceptional Support and Unexpected Wins

What surprised Renee the most?
“I have been pleasantly surprised by your IT and customer service… your customer service by far—probably some of the best.”

She also highlighted:
“Whether they are working to fix issues on the GD end or Mercy’s end, they work tirelessly and professionally… Their patience and knowledge go beyond anything I expect in a vendor

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