Your Success
We help you continue to have success utilizing and optimizing the GD Solution Suite to meet your team’s needs.
Implementation & Beyond
Dedicated Success Management
Customer Success ensures customers achieve long-term value and measurable outcomes. This team focuses on adoption, optimization, and continuous improvement beyond go-live.
The Process
Implementation & Onboarding Timeline
A Simple Path to Significant Success
01
Kickoff & Scoping Meeting
Setting goals, identifying stakeholders, and mapping current communication protocols.
02
Action Items and Specific Needs Outlined
Hands-on certification for clinical staff, administrators, and IT teams.
03
Build & Internal Testing
e-Bridge Specific
04
Training & Go-Live
Monthly performance reviews and protocol adjustments based on analytics.
05
Post Implementation Check-In
Meetings with your dedicated Customer Success Manager as needed
06
Ongoing Support and Training As Needed
Meet the Team
Customer Success Experts
Andrew Poer
Director of Customer Succes
Troy Damewood
Customer Success Manager
Chelsea Ellis
Project Manager
Kyle Zetterlund
Client Implementation Lead
Aaron Phillips
Client Implementation Lead
Kira Grahame
Installation Specialist
Jonathan Bradley
Client Implementation Lead
Are you using GD solutions in innovative ways? Join our exclusive GD User Group to share your success, shape future features, and be recognized as a healthcare innovator
Refer an Organization
Do you have an organization you feel would benefit from having the GD Solution Suite?
Technical Support
The right team urgent and non-urgent product support .
