Technical Support
Get the technical assistance and resources you need to keep your care team connected.
Customer Success
Inquire about contracts, renewals, feature requests, and product trainings.
NON-URGENT
Submit a Ticket
Support Hours
Monday – Friday
8:00 AM – 6:00 PM ET
After Hours
24/7 on a call-back basis for urgent needs and outages
Sign up for GD product server updates, downtime notifications, and other important GD product news.
Who You're Working With
Meet the Support Team
Jimmy Nejmeh
VP, Technical Services & Support
Ahmad Dabdoub
Lead Implementation Engineer
Jon Cocozzo
Support Technician
Jorge Moreno
Support Technician
Joe Perkins
Support & Implementation Coordinator
Joey Smith
Installation Specialist
Todd Heersink
Implementation Specialist
Ish Sayad
Implementation Specialist
Ryan Poer
Support Technician
Kai Mehu
Tech Support Specialist
Chad Lucius
Implementation Specialist
From your Peers
Customer Satisfaction
“This, once again, showcases some of the many reasons why General Devices is THE indisputable industry leader in this space. Your dynamic customer support is one of the many reasons why we value our business partnership so much.”
Ryan Klavohn
Edward Hospital
“Support Department is wonderful. At most only had to wait 5 minutes.”
Melissa Carter
Providence Holy Cross Medical Center
“Quick and easy, problem was addressed on the spot with excellent guidance and support person demonstrating thorough knowledge of the program.”
Chris Porter
Ascension Macomb-Oakland Hospital
