Emergency departments should be equipped with the best technology to ensure they’re ready for anything, and with CAREpoint™ Workstation, you’ll never miss a beat. Receive, respond to, forward, and document phone and radio calls, faxes, emails, 12-Lead ECGs, and all other EMS to hospital communications and information on one easy-to-use, HIPAA-secure, system. All CAREpoint™ data is automatically recorded, logged, time-stamped and immediately available for instant playback to answer urgent questions or for later review. Be in the forefront with CAREpoint™ Workstation.
CAREpoint Return on Investment
Not too long ago the healthcare system for the EMS patient began when they crossed the threshold of the Emergency Room door. Now those patients are being treated with diagnostic and therapeutic procedures once only available in the ER, long before they arrive.
When the documentation of those procedures depends on a very busy EMS crew to compile the information, complete the record, and transmit it the ER, it can leave a gap of several hours to even days, before that information is available to the hospital. The CAREpoint closes that gap.
Briefly the CAREpoint is a unique, self-contained system that over 500 hospitals are using to improve the management of all the patient information received from EMS prior to the patient’s arrival, not just EKGs or ePCRs.
While it’s very difficult to provide empirical data for the return on investment the CAREpoint provides, this solution will enable immediate decisions at the point of care. This process improvement leads to better efficiency and productivity of healthcare providers resulting in improved quality of care and cost savings.
Process Improvement in the Emergency Department
The CAREpoint consolidates all the calls, patient information and EKGs in one easy to operate workstation, eliminating confusion about incoming call source and ambulances arriving unexpectedly. All the EMS patient information, including EKGs, is collected, documented and printed from one location rather than multiple points around the ER.
With features like Acknowledge and Instant Recall, multiple calls can be managed quickly and efficiently by minimal staff. Overhead Paging provides instant notification of critical patient status without using other devices or staff. Remote Control allows all the CAREpoint functions to be done remotely by designated staff or mangers without having to return to the CAREpoint for each step.
The CAREpoint provides for information management, distribution and documentation on campus in the ER and other departments. Because the ER touches virtually every other department in the hospital, Process Improvement for the EMS patient has a cascading effect throughout the hospital. With the e-Bridge HIPAA compliant application the information can also be sent off campus to any specialist that would provide medical direction.
With Trauma, STEMI and Stroke Assessment the single most important factor in determining good patient outcomes is time to treatment. That’s precisely why the time intervals for these programs are monitored and regulated to acquire and maintain certification. Linking pre-hospital care providers to hospital physicians and specialists, allows earlier recognition, improved transport decision and activation of interventional teams. Reduced time to treatment results in improved outcomes and reduces costs to the patient and the healthcare system overall.
For the STEMI patient the CAREpoint will capture the EKG, the audio patient report and the patient data in a custom form. The CAREpoint, with e-Bridge provides enhanced patient data, such as history, time of onset and current meds, so the cardiologist can make a more informed decision about the disposition of that patient. Once captured, all this information can be transmitted in a few seconds to the cardiologist prior to the patient’s arrival. This process minimizes the need for additional user input and eliminates the need for phone calls, pagers and secondary notifications telecom staff.
The addition of an interface with in-house cardiology software also provides distribution of EKGs done internally in just a few seconds. This enhancement eliminates the need to notify the cardiologist, who may need to log in to a VPN and then search for the critical EKG.
The same process can be applied to the STROKE patient. If EMS has the e-Bridge application the medic could capture a video of the FAST assessment and transmit it, along with the patient report to the neurologist.
Trauma and/or Burns
As with STEMI and STROKE the assessment and treatment of trauma patients could also be enhanced by capturing a video of the primary trauma survey or pictures of specific injuries or burns. These images can be sent to the trauma surgeon or burn specialist, rather than a descriptive narrative, for a more accurate depiction of the injury. The specialist can make a more informed decision about the disposition of those patients.
All the time intervals from receipt of the initial report through all the steps of distribution and reply are documented and available for Process Improvement and Quality Assurance program managers, further enhancing the CAREpoint’s return on investment.
All the PHI gathered by the CAREpoint is encrypted ensuring HIPAA compliance. The patient data entered in Forms Manager is HL7 compatible and exportable to other HL7 complaint records. This information is archived for medical/legal purposes ensuring risk management can more fully understand any treatment decisions and know exactly what was said by the medics and any orders given in response to the description transmitted by the medic or hospital medical staff. Providing this enhanced level of protection also adds to the return on investment.
While it is very difficult to measure the savings to the healthcare provider and the patient, everyone knows that in healthcare time is tissue, but also time is money, in staffing and more informed decisions which lead to improved outcomes. Improved outcomes lead to fewer return visits and re-admissions. The CAREpoint’s greatest return on investment is improving many processes that will reduce costs for the healthcare provider and the patient.
“Our MedComm center was overwhelmed with the variety of equipment needed to respond to the various types of contacts we receive – phones, multiple radios, faxes. The CAREpoint™ Workstation funnels it all into one device.”
~ Scott Masters, Director of Emergency Medicine Transportation, Northeast Georgia Medical Center
“CAREpoint is very easy to use … The engineering of GD’s products, the service and commitment to quality and customer care has kept our busy urban system in the forefront of EMS.”
~ Mark Veenema, Director, Mobile ICU, St. Joseph's Regional Medical Center, Paterson, NJ.
“It allows emergency departments to prepare for critical patients arriving, which can be life-saving.”
~ Stephanie Fish, RN, Banner Ironwood Medical Center, San Tan Valley, AZ
“CAREpoint makes it so quick and easy to review our EMS calls.”
~ Pam Acerson, RN, Northwestern Lake Forest Hospital, Grayslake, IL